Contact & Support
Contact & Support
Please feel free to contact our Customer Experience team, email us at info@theblissbae.com if you have any questions or feedback.
Book here your free Personal Shopping Advice
Orders
Orders may be cancelled or modified within 14 days of purchase in EU.
Once an order has entered processing or shipment, cancellations and modifications are no longer possible outside the EU.
If you have questions regarding a product or order before purchasing, please contact us at info@theblissbae.com
Returns & Exchanges
We accept eligible returns within 14 days of delivery.
Returned items must
- Be unused and in their original condition
- Include original packaging
- Include proof of purchase
Sale items, gift cards, digital products, and personalized products cannot be returned or refunded.
For return requests, please contact info@theblissbae.com
Damaged, Defective or Incorrect Orders
Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include photographs of the issue.
We will review your request and provide an appropriate solution, which may include
- A replacement product
- Store credit
- A refund where applicable
Shipping & Delivery
Orders are generally dispatched every Monday and Friday.
Estimated delivery times
- The Netherlands: 1–5 business days
- Europe: 3–10 business days
- United Kingdom: 5–15 business days
- Rest of the World: 7–30 business days
Delivery times are estimates and may vary due to customs procedures, local carriers, weather conditions, peak seasons, and other factors outside our control.
Customers outside the European Union may be responsible for import duties, VAT, customs clearance fees, and other local taxes.
Refund Policy
Refunds may be considered when
- A product arrives damaged or defective
- The wrong product was delivered
- An order is confirmed lost in transit
- An order has not arrived within 45 days of shipment
Approved refunds will be issued to the original payment method.
Refunds will not be issued when
- An incorrect shipping address was provided
- Customs delays occur
- A shipment is refused by the customer
- Delays occur due to circumstances beyond our reasonable control
Please monitor your tracking information before contacting customer support.
Influencer & Creator Partnerships
Please send your collaboration request along with your social media profiles and media kit to communication@theblissbae.com
Due to the number of requests we receive, response times may vary.
Press & Media
For press, media, interviews, features, and partnership inquiries, please contact press@theblissbae.com
Careers
Bliss Bae is always interested in connecting with talented and passionate individuals.
Open opportunities may include
- E-commerce & Marketing Internships
- Retail Internships
- Warehouse & Fulfilment Support
- Brand & Community Roles
To introduce yourself, please send your resume and motivation letter to jobs@theblissbae.com
Company Information
Bliss Bae
CoC 80857892
VAT Number NL003498140B06
Email info@theblissbae.com
Website www.blissbae.com
SPIRITUALITY, FLAIR, CULTURE & PEACE
